acb99 Privacy Policy —
Your Data, Our Responsibility

Last Updated: January 2026

1. Introduction & Scope

This Privacy Policy applies to all registered users and visitors of the acb99 platform (bunyan acb99.lat). We believe that the security of your personal information is a fundamental right, and respecting that right is our institutional responsibility.

By using the acb99 platform, you will be considered to have given your consent to the terms set out in this policy. acb99 reserves the right to change this policy at any time; you will be duly notified of any significant changes.

If you disagree with any part of this policy, please contact our support team or stop using the platform.

2. What Types of Information We Collect

To provide a safe and well-organized service on the acb99 platform, we collect the following categories of information:

2.1 Identity Information

• Full name and date of birth (for age verification — accounts are only available to users aged 21 and above)
• National ID number or passport number (at the time of identity verification)
• Email address and mobile number
• Residential address (where required)

2.2 Financial & Transaction Information

• Mobile number linked to a bKash, Nagad, Rocket, or Upay account
• Deposit and withdrawal amounts and transaction history
• Bonus usage and wagering activity

2.3 Technical & Usage Information

• IP address, browser type, and device information
• Cookie and session data
• Activity logs on the platform — which games were played, how long sessions lasted
• Referral source and affiliate tracking data (where applicable)

3. Purpose of Data Collection

acb99 collects and processes your information solely for the following legitimate purposes:

3.1 Account Management & Identity Verification

Your basic information is required for account registration, login security, and identity verification. This is part of preventing fraud and ensuring responsible gaming.

3.2 Financial Transaction Processing

Financial information is used to correctly process your deposit and withdrawal requests and to maintain transaction records.

3.3 Customer Service

Our 24/7 live chat support and email service ([email protected]) use your account information to resolve your issues quickly.

3.4 Platform Improvement & Security

Analyzing user behavior to improve acb99's service quality, detect fraud, and ensure cybersecurity.

3.5 Legal Compliance

Retaining information necessary to comply with applicable laws and regulations, and implementing responsible gaming policies.

4. Data Storage & Security

acb99 takes both technical and administrative measures to protect your personal information.

4.1 Encryption & Secure Connections

SSL/TLS encryption technology is active on all pages of the platform. As a result, no third party can read any data exchanged between your browser and our servers.

4.2 Access Control

Among acb99's internal staff, only those whose work requires it can access specific information. Every access is logged and reviewed regularly.

4.3 Data Retention Period

Data is retained for the entire period the account is active and, after the account is closed, for a defined period as required by legal and regulatory obligations. Once that period ends, data is securely deleted.

4.4 Password Security

Your password is never stored directly — only a hashed form is stored. However, keeping your own password confidential and changing it regularly is your responsibility.

5. Sharing Information with Third Parties

acb99 never sells your personal information to third parties for marketing or profit purposes. However, limited information sharing may be necessary in certain circumstances:

5.1 Payment Processors

Information necessary to verify and complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, and Upay. These processors follow their own privacy policies.

5.2 Technology & Service Partners

Technology providers required to operate the platform (such as server hosting and cybersecurity services) receive only limited information strictly necessary for their work.

5.3 Legal Disclosure

Information may be disclosed in compliance with a court order or a lawful directive from a competent authority. In such cases, we will provide only as much as is legally required.

5.4 Corporate Restructuring

In the event of a company merger or acquisition, information may be transferred, but the new entity will also be bound to follow standards consistent with this privacy policy.

6. Cookie Policy

The acb99 platform uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Essential Cookies

These cookies are essential for maintaining login sessions, storing security tokens, and operating the platform's basic functions. They cannot be disabled.

6.2 Functional Cookies

These cookies are used to remember your preferences (language selection, game history, etc.). They remain active with your consent.

6.3 Analytics Cookies

These collect anonymous data to monitor platform usage and improve service quality. They contain no personally identifiable information.

You can delete cookies or stop accepting new ones at any time through your browser settings, though this may limit some platform functionality.

7. Your Rights & Controls

You have the following rights regarding your personal information, and acb99 respects them:

7.1 Right to Access

You can contact support to find out what information we hold about you. We will provide that information to you within a reasonable time.

7.2 Right to Rectification

If there is any incorrect or outdated information in your account, please request a correction from our support team. We will update the information after proper identity verification.

7.3 Right to Erasure

If you request account closure, any additional data will be securely deleted after fulfilling legal and regulatory obligations.

7.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. However, processing that is essential to providing the service will continue.

7.5 Right to Data Portability

In certain circumstances, you may request your information in a structured, machine-readable format.

8. Protection of Children & Minors

acb99 strictly does not provide services to anyone under 18 years of age, and this platform is for those aged 21 and above only. No information is collected from minors.

If, during age verification, we learn that a user is below the required age limit, their account will be closed immediately and the associated information will be securely deleted.

If a parent or guardian suspects that their minor child has used this platform, please contact our support team immediately.

9. International Data Transfers

acb99's servers and technology infrastructure may be located in more than one country. As a result, your information may be transferred to and stored outside of Bangladesh.

For any international data transfer, acb99 ensures that the data protection standards in the destination country are consistent with this policy and that the necessary contractual safeguards are in place.

10. Policy Changes & Contact

acb99 reserves the right to amend or update this Privacy Policy at any time. In the event of significant changes:

• A clear notice will be displayed on the platform
• You will be notified at your registered email address (if the change is significant)
• The effective date of the new policy will be clearly stated

If you continue to use the platform after the changes, you will be considered to have given your consent to the new policy.

For any questions about this Privacy Policy or your information, please contact us:

• Email: [email protected]
• Live Chat: active 24/7, support available in Bengali and English